Absolutely. All images are encrypted end-to-end, stored securely, and strictly private.

Never. Your avatar and images remain exclusively private—only accessible to you.

You do. Every image generated with your avatar fully belongs to you.

Yes, you own the content created and you can use them for your commercial projects.

- Each image batch (4 images) costs 1 credit.
- Every month, you credits will be reset and topped up based on the plan you are on.

- If upgrading from Free to Starter/Pro plans, credits from Free plan will be rolled over.
- If upgrading from Starter to Pro plan, Starter credits will be rolled over, and new billing period starts with +500 credits.

Yes, and you can continue to enjoy the premium features until the end of the billing period.

You need to firstly cancel your Pro plan, then you can upgrade to Starter plan by the start of a new billing period.

We may issue refunds at our discretion under the following circumstances:
- Fraudulent Purchases: If a purchase is confirmed as fraudulent with sufficient proof.
- Refund Requests: If your refund request is submitted within 5 days of the subscription charge, and you have not created any content in the new billing period.

To claim a refund, please contact us here. We aim to respond within 1–3 business days.We process payments through Stripe. Refunds typically take 5–10 business days to reach your bank.Note: We reserve the right to deny or offer a prorated refund in cases where potential abuse of our refund policy is detected. Our goal is to ensure fairness for all users.

If you'd like to access NewHero content generation platform via API, please fill out this form and our team will reach out to you.

For free exchange of ideas, sharing your creations or just giving us a virtual high five, welcome to join our discord server.
For media, investors or other official inquiries please send a message to info@newhero.ai